Root cause analysis (RCA) is one of many quality improvement approaches used to identify, understand and resolve any root causes of problems or incidents.  It is basically a problem solving technique.

RCA is a relatively new methodology that is continually evolving. Like most Quality Improvement approaches it is not magic; “there is no silver bullet”. It is the application in a different way of a series of well known, common sense techniques which used in a different combination can produce a systematic, quantified and documented approach to the identification, understanding and resolution of underlying causes of under achieved quality in organizations.

Business Benefits:

To enable trainees to:

  • Understand and implement the “Root Cause Analysis methodology”
  • Understand and practically employ the basic techniques associated with Root Cause Analysis (RCA)
  • Identify where RCA can be used for best effect
  • Coordinate and motivate the RCA team to provide real, tangible solutions to what appears to be intractable quality problems.
  • Train others in the RCA methodology
  • Provide the opportunity to make real major financial saving through QM&T’s pre and post course supported assignment scheme.

Training’s target audience:

Internal Auditors, Quality Managers, Quality Professionals, Technical Managers & Consultants.